# Support Scorecard block

> Support team QA scorecard grid with QA rings, CSAT bars, speed badges and coaching suggestions

Support agent scorecard: QA ring, CSAT square bar, reopen rate with volume, first reply and resolution against targets, SLA flags, one-click coaching suggestions and a sheet with QA by channel.

- Type: Pro block
- Category: [Advanced](https://reui.io/blocks/data-grid/advanced.md)
- Page: https://reui.io/blocks/data-grid/advanced/data-grid-advanced-17
- Docs (Base UI): https://reui.io/docs/components/base/data-grid.md
- Docs (Radix UI): https://reui.io/docs/components/radix/data-grid.md
- MCP: `get_block("data-grid-advanced-17")`
- Built with: Alert Dialog, Avatar, Badge, Button, Cascader, Data Grid, Dropdown Menu, Empty, Field, Filters, Frame, Icon Tile, Input, Input Group, Number Field, Popover, Select, Separator, Sheet, Skeleton, Switch, Table, Tabs, Textarea, Tooltip
- Installs with a ReUI Pro or Ultimate license; setup: https://reui.io/docs/license-setup

## Best for

Support and service leads who review agent quality, customer outcomes and speed each week and move the slipping agents into coaching

## Agent notes

- Swap `AGENTS` in data.ts; QA, the optional review spread and the weakest category derive from reviews, speed from `reply`, `resolve` and `within`
- `CATEGORY_WEIGHT` in data.ts sets the rubric; `TARGETS`, `qaBand`, the flags and `coachingSuggestion` live in scorecard-math.ts
- `useScorecardStore` writes React state only; send `createAgent`, `updateAgent`, `startCoaching`, `endCoaching`, `addNote` and `removeAgents` to your API

## Third-party libraries

- TanStack Table v9: [API reference](https://tanstack.com/table/v9/docs/framework/react/reference/index), [docs](https://tanstack.com/table/v9/docs/framework/react/quick-start)
- Sonner v2: [API reference](https://sonner.emilkowal.ski/toast), [docs](https://sonner.emilkowal.ski/getting-started)

## Install

```bash
npx shadcn@latest add @reui/data-grid-advanced-17
```

## About Advanced blocks

### When to use

- Reporting tables whose rows carry in-cell bars, sparklines or heat cells beside the figures
- Performance reviews that weigh each record against a target, a plan or a prior period
- Review queues and record lists with create, edit, delete and undo, each row opening a tabbed sheet

### When not to use

- A rule builder on its own, to narrow a list or table you already have: use [Filters](https://reui.io/components/filters.md) (`get_component("filters")`)
- A plain sortable table of text cells, assembled from parts in your own layout: use [Data Grid](https://reui.io/components/data-grid.md) (`get_component("data-grid")`)
- Values typed into the cells themselves, with validation and a save or discard bar: use the [Editing blocks](https://reui.io/blocks/data-grid/editing.md)

### Agent notes

- Rows live in browser state, a store hook or a `useState`, so every create, edit and delete is lost on reload; back each write with your API
- Search, filters and sort run in the browser over every row before `useTable` sees them; move that query to your API at scale
- Each page.tsx wraps the block in a `min-h-svh` main with padding, a `max-w-7xl` width and an sr-only `h1`; drop that wrapper inside an app shell

Every ReUI item has a twin like this one; the index is https://reui.io/llms.txt. Agents with the ReUI MCP (https://reui.io/docs/mcp) get the same guidance from the getters named above.